I cannot believe the absolutely incredible, fantastic, wonderful and cheerful customer service I just got! Pottery Barn's associates have just set the standard for how customer service ought to be done.
Last year in April, I ordered three sets of scrolled curtain rods for the windows in my dining room and living room. The Beloved Husband just finished installing the set in the living room, and we opened the box for the two sets that were going to frame the dining room windows... *GASP!* There was only one set in the box! What were we going to do?!
The Beloved Husband, wise man that he is, urged me to call Pottery Barn - after all, if we didn't ask, then the answer would definitely be "no," right? And so, with great trepidation and more than a little pessimism, I called.
Oh. My. GOSH!
I introduced myself as their "idiot customer for the day," and the associate laughed and asked if I had my order number handy. I did (yay, packing slips!), and she pulled my record up right away.
Oh, dear! Another problem: Pottery Barn no longer stocks these scrolled curtain rods... Hm.
The lady said not to worry, perhaps we could find something similar to use as an alternate, and started searching - and here's what she came up with. They will work beautifully in my dining room! How wonderful: we'll take two sets for the dining room, and return one of the scrolled sets (neither the Beloved Husband nor I were too enthusiastic about taking the living room set down, after all!). The Pottery Barn lady said she'd arrange for UPS to pick up the box on Monday, and that we should get the new rods by next Friday.
Um, but you know, the originals I ordered were $79 per pair, and the new ones are $109 each - how would she like me to handle paying the difference?
"Oh, no - no charge at all! It was our mistake in the first place, so please let us take care of this for you!"
[goggle eyes] [jaw hitting floor] [speechless with awe]
OK, folks, if you don't immediately place Pottery Barn at the front of the list for places to shop household goods, then you are absolutely CRAZY!
God bless Pottery Barn for their superior service, excellent products, and for showing me that there ARE still companies out there who emphasize fantastic customer service!
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